Practices
	Behaviors
	Knowledge
	Skill sets

We call this the workforce “Calibration” challenge.

eCalibration is a tool for creating such consistency. In this frame game, learners go through an iterative action learning process that involves the following steps:

1.	Execute the Task: This could be any kind of task that others can observe in person or view online. Examples might include:
		Completing an actual digitally-recorded customer service phone call.
		Developing a strategic plan.
		Creating a sales presentation.
		Running a project meeting.
2.	Expert Review: An individual subject matter expert (SME) would review the task or the task deliverable and complete an online evaluation form.
3.	Peer Review: Up to 5 peers would review the task or deliverable and complete the same online evaluation form the SME completed. Their instructions would be to complete the evaluation the way they think the SME would have completed it. Once they have completed their review, they would be able to see the Expert Review and they would be scored on how close their evaluation was to the expert’s.
4.	Learner Review: When the peers have completed their evaluations, the Learner would review their own task or deliverable and complete the same online evaluation form that the Peers and SME completed. As with the Peers, the Learner’s instructions would be to complete the evaluation the way they think the SME would have completed it. Once they have completed their review, they would be able to see the Expert Review and they would be scored on how close their evaluation was to the SME’s.

The learner or peers with the highest scores (greatest alignment with experts) would rise to the top of the Hall of Fame and Hall of Champions for reward or recognition. Monthly repetition of this competition leads to a deeply ingrained understanding of what success looks like for each designated task from the perspective of the SME. Participants learn both from being the player as well as being the peer. And the most successful evaluators step up to become SME’s.

In addition, Management can review a variety of reports to see which individuals, teams, regions, departments have achieved the highest levels of “Calibration” in specified skill sets.

eCalibration is a fun, effective frames for internalizing a consistent set of behaviors, best-practices or strategies across a large population.

 Overview

	Learning Objectives Example  Align a population of performers with the   behaviors, practices, or quality standards of a   subject matter expert Call center employees compete to evaluate   each others digitally recorded phone calls to   see who can come closest to the designated   SME’s evaluation.

Choose a Game

To see an example of an eCalibration game, choose a game below.

	Soft Skill Training Technical Training Fun & Trivia This game is under construction. This game is under construction. This game is under construction. This game is under construction. This game is under construction. This game is under construction.

For more information on this and other games, see our Game Comparison Matrix.
For more game types, visit Game Types. For more samples of our games see
Game Topics or All Games.